In addition to your rights according to Australian Consumer Law, we have a company Returns Policy to provide you with the highest level of service. Key points from the Returns Policy include:
If you change your mind, you must return the original, unused, sealed product within 14 days.
You can access the Return Form here.
Please ensure the Returned Goods are returned in a properly sealed parcel and that you have completed the details in the Return Form.
We will provide a refund, replacement or item exchange. We will endeavour for this to occur within 10 business days.
Exchanges will be sent via standard shipping. You will receive a confirmation email notification once your replacement or exchanged item has been posted.
Refunds (excluding the initial delivery charge) will be made against the original payment method used.
If you have any questions regarding your products or any issue with a refund or return, please send us an email at the following address: service@sumanurica.com.